Telegram attendant with human escalation
We set up and operate an automatic attendant for your small business on Telegram. It answers around the clock with the content of your own material — prices, hours, stock, common questions — and hands over to your human whatever the material does not cover. The bot answers only who wrote first: no mass messaging, no contact lists, no active marketing, and no promise of sales or any result.
Price
R$ 800 one-time setup
R$ 250/month operation, report and monthly adjustments · cancel any month, no minimum term
Order the monthly fee — R$ 250/month
What the setup includes — 5 items
- 1 official Telegram bot on your business's account, configured and tested (the bot registration is free; it needs 1 phone number, once).
- FAQ structured from your material — up to 300 question/answer pairs built from the catalog, price list and rules you send.
- Escalation to your human with 3 named triggers: a keyword you choose, a simple negative signal in the message, or 2 consecutive turns the bot could not answer. The hand-over carries the conversation context.
- Conversation log (what the bot answered, what it escalated) kept in a database you can ask a copy of.
- 1 walkthrough with your team: how to edit answers and how the escalation arrives.
What the monthly fee includes — 3 items
- 1 monthly report: how many conversations, how many answered by the bot, how many escalated (delivered by the 5th business day of each month).
- 8 content adjustments per month — new or changed answers fed from your updates.
- The service kept running: monitoring, reconnection and fixes on our side.
What you provide — 4 items
- Your material: catalog, price list, common questions, business hours, agenda rules (whatever exists — we structure it).
- Your business hours and the channel where your human receives escalations.
- 1 human of reference for the escalations. Response time of the human is yours — we make no promise about it.
- 1 phone number, once, for the bot registration on Telegram.
What is not included
- Mass messaging or active outreach — refused as a matter of policy: the bot serves who looks for your business.
- Contact lists — we do not provide or buy them.
- Human attendance by us — the human in the loop is yours; we operate the automatic part.
- Content creation from zero — we structure what you send; the monthly adjustments evolve it.
- Any promise of sales, leads or business results.
Deadline
Setup delivered in 5 business days from receiving your material. First monthly report in the first full month after that.
FAQ
Why Telegram and not WhatsApp?
Telegram bots are official, need no approval queue and one phone number once. A WhatsApp variant exists with the same shape at different monthly tiers — ask by e-mail.
Does the bot talk to my customers by itself?
Only in answer: someone writes to your business first, the bot replies. It never starts conversations in bulk — that is the line we do not cross.
What if the bot gives a wrong answer?
Wrong answers are content errors: fix the pair in the base (you can edit it, or use one of the 8 monthly adjustments). The escalation triggers take out of the bot's hands what it clearly cannot answer.
What happens to the conversation data?
It is your customers' data, processed for you; described in the privacy policy, kept while the contract runs and deleted on request at the end.
Can I cancel?
Any month, no minimum term — and 7 calendar days from any payment to request a refund under the terms of sale.